Getting “Rejected: unreadable” after two days of casino play is the worst. Been there, fixed that. Read on to pick up a small kit and a clean upload flow I run every time.
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No-Reject Verification Checklist
Here come the exact steps I follow to get my docs pass on the first try. Nothing tricky – see for yourself!
Build a Simple “KYC Kit”
I keep one folder with clean, ready files. When a site asks, I upload and move on. Inside:
| Item | Why it matters | File name example | Notes |
| Primary ID – front | Main identity check | ID_front.jpg | Passport or national ID. Color photo. |
| Primary ID – back | Confirms number/expiry | ID_back.jpg | Same lighting and angle as front. |
| Second photo ID | Extra proof if asked | DL_front.jpg | Driver’s license or similar. |
| Proof of Address (POA) | Links you to an address | POA_2025-10-13.pdf | Bank e-statement or utility bill ≤90 days. |
| Card proof (masked) | Ties deposits to you | Card_front_MASKED.jpg | Show first 6 + last 4 only. Hide CVV. |
| E-wallet profile | Confirms account owner | Wallet_Profile.png | Show name + email/ID in app settings. |
| Bank transfer line | Verifies fiat payouts | Bank_Statement_Line.pdf | One page with your name + transfer. |
| Crypto receipt | Verifies on-chain deposits | Crypto_TX_hash.png | TX hash + your wallet address visible. |
| Selfie with ID | For liveness/face match | Selfie_with_ID.jpg | Same ID as uploaded. Readable. |
| Support notes (txt) | Speeds up reviews | Notes.txt | One-liners: transliteration, name order, etc. |
ID That Passes
Most rejections are bad photos, not bad IDs. I shoot once, and I do it right. My blueprint:
- Flat surface. All four corners in frame.
- Side light to kill glare; no overhead shine.
- Steady hands. Elbows on the table. Tap to focus.
- No filters, no “scanner” edges, no color tweaks.
- Name, number, DOB, and expiry are fully readable.
- Check accents/diacritics at 100% zoom.
- If name order differs (passport vs profile), add a one-line note.
Proof of Address That Sticks
POA fails when the date, address, or name is off, or the page is cropped. I use a bank e-statement PDF when I can. It shows the issuer, my full name, full address, and a clear date. If my bank shortens my middle name, I leave a one-line note and upload (as a PDF, not a screenshot), so nothing looks tampered.
Payment Method Proof
Payments trigger extra checks because fraud lives here. I make it simple: prove the account is mine, reveal only what’s needed, and keep each proof in its own file. Over-sharing (full card number, CVV) slows you down and puts you at risk. Under-sharing (no name, no account ID) gets auto-rejected.
- Cards: show first 6 + last 4 only; hide the middle digits and CVV; show your name and expiry.
- E-wallets: profile/settings screen with your name and account email/ID.
- Bank transfer: statement page with your name, account (masked if needed), and the transfer line.
- Crypto: TX hash, amount, time, and your wallet address. If it’s on an exchange, add the profile screen to link the address to you.
Selfie / Liveness Checks Without Repeats
Bots fail on glare, shadows, and rushed movement. I set the scene before I start. Good light. Neutral background. Phone at eye level. Then I move slowly and hold each pose a beat longer than feels natural. One clean take beats three retries.
- Face fully in frame. No hat/glasses.
- Hold the same ID you uploaded; keep key lines readable.
- Follow prompts (turn head, blink, say words) slow and steady.
- Don’t crop your chin or hairline. Keep shoulders in if you can.
File Prep: Format, Size & Names
File hygiene = faster reviews. Review teams open hundreds of files a day. Make yours easy: right format, crisp text, clear names. You’ll look legit and avoid the “please resend” loop.
- Photos: JPG/PNG. Statements: PDF. Avoid HEIC.
- Size: under 5–10 MB each. If you compress, re-check legibility at 100% zoom.
- One doc per file. No collages or stitched pages.
- Names: short and clear: ID_front.jpg, POA_2025-10-13.pdf, Wallet_Profile.png.
But before I share docs with a new site, I kick the tires in demo mode – play free endorphina slot machines and watch how the lobby loads, limits show, and cashier pages behave. If that feels clunky, I don’t start KYC there.
Edge Cases & Workarounds
Weird cases happen. I don’t argue. I attach one solid alternative and a one-line note. That combo works far better than long emails.
- No bills in your name: ask your bank for a stamped address letter or upload a lease addendum with your full name.
- Shared flats or student housing: letter from landlord/university with room number, your full name, and date.
- P.O. box or rural address: include both the box and the physical line if available.
- Recent name change: add the change/marriage certificate.
- Different script (Cyrillic/Latin): add a transliteration note and match DOB across docs.
Done Right, Once (And Forever)
Build the kit. Follow the flow. Add notes when there’s a quirk. That’s it. Since I started doing this, my ID checks stopped bouncing, and payouts moved faster. Less drama. More play.
